Shipping policy

A Refined Delivery Experience

We strive to ensure your NOEMA products arrive in pristine condition. All orders are processed with the utmost care to reflect our commitment to premium quality.

 

Shipping Rates and Timelines

• Flat Rate Shipping: We offer a consistent, premium flat rate for all domestic orders.

• Processing Time: Please allow 1-3 business days for our team to prepare and verify your interactive candle system before shipment.

• Domestic Delivery: We utilize premium carriers to ensure your shipment is handled with the care a luxury product deserves.

 

Tracking and Insurance

• Real-Time Updates: Once your order has been dispatched, you will receive a confirmation email with a tracking number.

• Lost Packages: In the rare event a package is marked as delivered but not received, please contact Support@noema.co within 7 days so we can open an investigation with the carrier.